SocialGrooves.com | Creative & Branding Agency in Malaysia
SocialGrooves.com | Creative & Branding Agency in Malaysia
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Customer Relation Management

Taking actions based on unique audience behaviours and expectations to create a personalised, meaningful brand experience for the customer.

Expertise

Brand Awareness

Backed by data and research we come up with carefully curated content and pre-planned actions to maximise brand reach in social media.

Lead Generation

We help your brand undergo the process of gaining the interest of potential customers in order to increase future sales by creating necessary contents and advertisements.

Customer Conversion

Edging potential customers that have interest in making purchases with strong, convincing content that sells, thus converting to become brand consumers.

Customer Service

Helping your brand address and solve any enquiry that is submitted through the respective social media platforms.

Case Study

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LBS Bina Group Bhd

The property developer was looking to execute a social media strategy that not only resonates with their target market, but also mitigate the sentiments brewing amongst current home owners

Results

Increased engagement by reducing product postings and instead increased engaging lifestyle posts.

Resolve issues and retain customer trust by reaching out to the commenters in a more timely manner.

Flattened negative sentiments by conducting a negative sentiment tracking report which provided a 6-month roadmap for us to address this.

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