Customer Relation Management
Taking actions based on unique audience behaviours and expectations to create a personalised, meaningful brand experience for the customer.
LBS Bina Group Bhd
The property developer was looking to execute a social media strategy that not only resonates with their target market, but also mitigate the sentiments brewing amongst current home owners
Increased engagement by reducing product postings and instead increased engaging lifestyle posts.
Resolve issues and retain customer trust by reaching out to the commenters in a more timely manner.
Flattened negative sentiments by conducting a negative sentiment tracking report which provided a 6-month roadmap for us to address this.